Terms and Conditions

Privacy

Our customer’s privacy is our first priority and we promise to use your personal details only for their meant purpose, that of sending the ordered items to you.

Nevertheless we are happy to answer all your questions and concerns about privacy at  privacy@prettypurpleboutique.eu .

Stock availability

Pretty Purple Boutique will only offer its products in limited quantity, just because we want to offer our customers the feeling that they are wearing something special.

From each piece will be only a few items available or even exclusive pieces.

Some items may be restocked on request, others will not. 

Therefore if you see a piece you love don’t wait too long, in order to avoid disappointment.

Shipping

Your order will be sent within 1-3 working days after receiving payment. All online orders are confirmed by email. Nevertheless we will contact you per email if any delivery issues or delays may occur.

Your order will normally take between 1 to 3 working days within the Netherlands from the day it was send to reach your home.

Orders within Europe will normally take between 3 to 6 working days to reach your home.

Exchanges and returns

We really hope you’ll have a pleasant experience while shopping with us but If you are not completely satisfied with your purchase we will be happy to offer you a refund or exchange. Please note that items must be sent in their original package and they mustn’t be worn.

Please note that due to hygiene reasons earrings can not be changed.

Before returning something you must notify us within 36 hours of receiving your order by sending us an email at returns@prettypurpleboutique.eu . Please note that you are responsible for the return shipping fees.

Please allow us at least 1-2 working days for transaction returns after receiving the refund items.

Complains

We really hope you have enjoyed shopping with us, nevertheless if you are unhappy with either our services or products, please email us as soon as possible at complains@prettypurpleboutique.eu

All items are carefully inspected before shipment for quality check, nevertheless if your order arrives damaged, or in worst case scenario doesn’t arrive at all please contact us as soon as possible. We will do our best to solve the problem in a convenient way for you.

All complains will be taken very seriously and we will reply to your message within 48 hours of its receipt.

Please contact us before leaving a negative feedback on one of our social pages. We kindly ask you to give us first a chance to solve the issues that might occur. Thank you so much for your understanding!

Contact

Please feel free to contact us for any questions or information requests at info@prettypurpleboutique.eu . We will do our best to answer as soon as possible.





(Download the Terms and Conditions as a PDF document.)
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